Company: Standard Chartered | Position: Client Manager | CTC: $180,785 - $211,410/year | Locations: Newark, US | Type: Full-Time
Company
Position
CTC
Location
Standard Chartered
Client Manager
$180,785 - $211,410/year
New York, US
About Company
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Job Description
As part of the Client Delivery team, responsible for delivering exceptional client account management. Responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health. Support Group Account Managers, Regional Account Managers, or Field Account Managers on an aligned client portfolio to ensure strong client delivery execution. Responsible for all client documentation, account management, and portfolio quality.
Education & Eligibility Criteria
- Must have a Bachelor’s degree or foreign equivalent in Finance or a related field and three (3) years of experience in the banking industry in the job offered or in a related position.
- Must have three (3) years of experience with: Understanding Risk Management, Internal Controls, and credit monitoring to manage account.
Roles and Responsibilities
Ensure a consistently high level of service delivery to our clients and stakeholders.
Be the key contact / point of escalation for client queries / escalations.
Become an internal subject matter expert for other client service staff.
Provide a consistently high level of service delivery to our clients and stakeholders.
Work closely with sales desk, operations, and other internal stakeholders.
Support incoming and outgoing requests from clients. Helping them to address their question and queries.
Actively capture voice of customer feedbacks and follow up on actions identified.
Record and manage customer complaints through resolution.
Skills & Qualification
- Financial Markets Products as well as Financial Markets Operations knowledge.
- Fully understand the Financial Market Operations (FMO) business strategy and leadership expectations.
- Expertise in prioritising queries regarding how to handle any premium clients.
- Demonstrated knowledge in objective judgement when dealing with conflicts due to prioritisation.
- Experience in managing complex client service scenarios as well as knowledge in how to identify process to resolve.
How to Apply for the Standard Chartered - Client Manager role?
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- Showcase your expertise by submitting your Resume/CV and additional information.
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Disclaimer
Kindly be advised that the details presented above are sourced from the official Standard Chartered page website. For the most current and accurate information, we recommend visiting the official Standard Chartered hiring site.