Company: NTT Ltd. | CTC: 4-7 LPA | Location: Bangalore, India | Mode: Full Time (On-Site)
Company
Position
CTC
Location
NTT
Remote Engineer
4-7 LPA
Bangalore
Table of Contents
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About Company
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
Job Description
The Service Delivery Client Engineering – Remote Engineer (L1) is responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. They make use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, they restore service to clients by managing incidents and seeing them through to an effective resolution.
Eligibility Criteria
- Bachelor’s degree or equivalent in information technology, computer science, or a related field is preferred
- Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.
Roles and Responsibilities
- Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing
- Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations
- Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications
- Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices
- Utilises appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains
- Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users’ problems.
- Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records
- Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis
- Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution
- Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required
- Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness
- Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development
- Adheres to IT service management processes and standards, including incident, problem, and change management procedures.
Qualification
- Applies knowledge and basic problem-solving techniques to define and resolve problems
- Works on problems of limited scope
- Strong knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools
- Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations
- Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems
- Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains
- Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
- Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment
- Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.
How to Apply for this role?
- Get started by clicking the enticing ‘Apply Now‘ button given below.
- Instantly teleport to the company’s official website for a seamless application process.
- Effortlessly fill in your details, ensuring every box is checked.
- Showcase your expertise by submitting your Resume/CV and additional information.
- Finalize your application by clicking ‘Apply’ and set sail towards your next career adventure.
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Disclaimer
Kindly be advised that the details presented above are sourced from the official NTT page website. For the most current and accurate information, we recommend visiting the official NTT hiring site.