Company: Nielsen | Position: Quality Analyst | Locations: Bangalore | Type: Full-Time
Company
Position
CTC
Location
Nielsen
Quality Analyst
TBD
Bangalore
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About Company
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
Job Description
The Quality Analyst will be accountable for maintaining the integrity of Nielsen’s television measurement reference data. This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues, thoroughly processing automated tickets and incoming client support calls.
Eligibility Criteria
- First class degree in the respective discipline of Engineering having minimum 60% marks in aggregate.
Roles and Responsibilities
- Consistently execute day to day processes and policies
- Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines
- Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
- Consistently complete daily Quality Assurance reports according to SOPs
- Notify clients of watermarking errors in their systems
- Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
- Actively contribute to improve processes and documentation
- Work in collaboration with other team members
- Other duties as required.
Qualification
- Strong communication skills: interpersonal, telephone, email, and virtual interactions
- Willingness to learn new tasks, maintain focus, recall and follow instructions
- Ability to work in a fast paced, high volume environment within time critical deadlines
- Computer literate with knowledge of Google Suite preferred
- Associate or Bachelor degree in IT, Engineering Technology or similar disciplines
- Experience with ServiceNow or other ticketing system highly desirable
- Experience with radio or television broadcast equipment highly desirable.
How to Apply for this role?
- Get started by clicking the enticing ‘Apply Now‘ button given below.
- Instantly teleport to the company’s official website for a seamless application process.
- Effortlessly fill in your details, ensuring every box is checked.
- Showcase your expertise by submitting your Resume/CV and additional information.
- Finalize your application by clicking ‘Apply‘ and set sail towards your next career adventure.
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Disclaimer
Kindly be advised that the details presented above are sourced from the official Nielsen page website. For the most current and accurate information, we recommend visiting the official Nielsen hiring site.