Company: Ansys | Position: Technical Support Engineer | CTC: Up to 16 LPA | Locations: Pune | Type: Full-Time
Company
Position
CTC
Location
Ansys
Technical Support Engineer
16 LPA*
Pune
About Company
When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Job Description
Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.
Eligibility Criteria
- Bachelor’s or Master’s degree in aerospace/mechanical/chemical engineering or related engineering field
Roles and Responsibilities
- Apply engineering expertise and knowledge of simulation techniques of Ansys Fluids (CFD) products to provide highest level technical support to customers and channel partners across the globe.
- Leverage subject matter experts, Ansys knowledge and Large Language Models (LLM) to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices.
- Develop technical expertise in one or more simulation areas.
- Stay updated with capabilities of the latest Ansys product releases.
- Developing simulation best practices, solutions, FAQs for knowledge base.
- Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes.
- Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
- On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings.
- Be agile and open to new responsibilities based on the business need.
- Participate in other strategic team and company initiatives, as needed.
Qualification
- Bachelor’s or Master’s degree in aerospace/mechanical/chemical engineering or related engineering field
- Sound Knowledge of Fluid Dynamics and Heat Transfer
- Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
- Engaging personality, engineering curiosity and willingness for continuous learning
- Ability to work independently, as well as with others in a diverse team environment.
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
- Strong organizational and time management skills and a sense of urgency.
- Interested in working with customers.
How to apply for the Ansys - Technical Support Engineer role?
- Get started by clicking the enticing ‘Apply Now‘ button given below.
- Instantly teleport to the company’s official website for a seamless application process.
- Effortlessly fill in your details, ensuring every box is checked.
- Showcase your expertise by submitting your Resume/CV and additional information.
- Finalize your application by clicking ‘Apply’ and set sail towards your next career adventure.
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Disclaimer
Kindly be advised that the details presented above are sourced from the official Ansys page website. For the most current and accurate information, we recommend visiting the official Ansys hiring site.